Testimonials

Our customers aren't afraid to tell the world that we've done a great job for them, because they value our quality, work ethic and skills. If you ever want a full list of references, just simply ask.

 

 


 

I just signed a new lease for office space and did quite a bit of comparison shopping when it came to carpeting.  Of course I was looking for the right price, but service was also a big factor. Ken and Harry gave me great, personalized attention along with a great price. Ken had terrific design ideas, and I am so glad that I went with his suggestions.

 

My space also had some "unique" issues when it came to installation, and Harry worked very closely with me to make sure everything came out just right! Marcello, their installer, was prompt, courteous and best of all...neat! 

 

For great service, selection and price I would highly recommend Ken's Carpets!

 

Kris K. - San Anselmo CA - 5/5

 


 

I couldn't have found a better place for ALL my decorating needs. Over the past year I have purchased 3 area rugs, which Ken and a helper laid themselves, and vertical blinds for 2 large windows and 2 sliding-glass door units.

Everything worked out beautifully, with Ken's giving his personal advice where necessary and with his beating every competitor's price every time.

I have very much appreciated the personal touch, the thorough and timely work, and the end results of perfection!

Pam T. - Belvedere Tiburon CA - 5/5

 


 

Last February, my husband and I decided to replace the flooring in our kitchen and dining room.  Ken listened to our needs and our budget. Then he recommended the "right" Karndean flooring for us.  We selected a pattern, which looks like hardwood. Marcelo and Juan, Ken's staff, did a superb job installing our flooring. So good as a matter of fact, that when our home flooded last month, the Karndean flooring survived unharmed.

Marcelo and Juan just finished Karndean flooring in our living and dining rooms today. The carpet in both rooms was destroyed during the flood. Again they did a terrific job installing the flooring and the baseboards, treating our home as if it was their home. They take great pride in providing excellent customer service and quality work.

 

Beth L. - Richmond CA - 5/5


 

My wife and I walked into Ken's Carpets and were greeted by the actual owner of the company, Ken. He asked if we were looking for carpet (yes), for our own home or a rental (our own home), and what type we wanted (not a clue). He spent a good hour with us, helping us narrow down the choices.

I never got the feeling that he was trying to steer us into something that we didn't want or need. And we ended up with a nice woven multi-colored nylon in the middle of the price range. Plus he advised us to go one shade darker than we thought we wanted. Then he came over early that evening (a Saturday) to show us how the sample looked in our own home.

The carpet came a couple of weeks later and was installed the Friday before the 4th of July weekend. The 2-man crew who did the job (Marcelo & Juan) are actually employees of Ken's for something like 14 years !!! Real nice guys, great work ethics, and they genuinely seem to care about the job that they do for you. We were impressed!

Jean S. - Sausalito CA - 5/5


 

Ken Walpole of Ken's Carpets is what service is all about

Karen K. - Richmond CA - 5/5

 


 

I have never been happier with the installation of my carpet. I've had my main hall carpeted three of four times in the past. There was always something I wasn't happy about. The difference is that Ken's installers, Marcello and his brother are not contracted. They work for Ken. They are professional, courteous, and efficient. They are proud of their work, and their work is top notch. These guys were the icing on the cake!

Daly S. - Greenbrae CA - 5/5


 

Don't even bother going anywhere else.  Ken's Carpets is family run. Ken and Ann man the showroom and if you're lucky you'll get to meet the daughter, son and dog.  We've worked (played) with them twice. First our downstairs family room and years later the entire upstairs. 

We felt that there was a flaw in the carpet on the first job. Ken immediately reordered replacement carpet and when it arrived he personally came to our home to see that it all worked out to our satisfaction. Total integrity. Ken's installers have been with him the entire time he has been in the business, and they are absolute artists. 

Ken will give you a fair price and work with you to see that you are totally satisfied. You won't find the professionalism, service or integrity you will get at Ken's Carpet's anywhere else

Marsha S. - San Rafael CA - 5/5


We recently went to Ken's Carpets looking to purchase hardwood flooring for our living room and hallway.  Ken himself waited on us, and managed to convince my wife that Karndean flooring would be a better choice for us.

The installation was done about 2 weeks after we placed our order.  Ken's installers, who work for his company full time as employees, came right on time and proceeded to assist us in moving all the furniture, doing the installation in the time period promised. They are skilled craftsmen with years of experience installing this product. They are also friendly and conscientious of our belongings, taking great care to protect everything, and to keep the work area clean, both while they worked, and overnight.

Needless to say we were thrilled by every aspect of this floor remodel, from the initial contact thru the purchase, installation and satisfaction with the final product. I would recommend Ken's Carpets to anyone who needs flooring. You cannot get a better experience from anyone. Thanks for everything, Ken!

Howard S. - San Rafael CA - 5/5


 

We recently had Ken’s Carpets install a new Karndean floor in the bathroom of our 1940's bungalow. Although there is not one wall or floor that is straight in our little house, Marcelo, Ken’s lead installer, did the most amazing job.

They were able to square off the flooring so no one could even tell that the floors and walls are crooked! They are the first contractors we have ever used, in all of our renovation projects, that have FAR exceeded our expectations!”

 

Donna M.- San Rafael CA - 5/5


 

 

Within a few minutes of our walking in the door, Josh at Ken's Carpet suggested that we consider 15' wide carpets (for our area rugs) to avoid the cost of cutting and piecing 12' wide carpets in certain areas. Ken's Carpets has their own wonderful staff to help you fit any area.

With the savings at Ken's Carpets, we were able to carpet more rooms. We highly recommend them.

Jane K - San Anselmo CA - 5/5


 

Ken's (And Josh, specifically) did a spectacular job on a tricky (hardwood) stairway remodel and a not so tricky re-carpeting of my second floor. I called with just a rough sketch, Josh visited, took detailed notes, gave me several great options as well as some great contacts for various craftsmen that I needed.

The experience was transparent and professional and excellent the whole way through - on time, on price, on point. All that, and I believe I changed my mind no fewer than 4 times......

Just go to Ken's. Why anywhere else, really?

Gern B. - San Anselmo CA - 5/5


 

As a first-time home-buyer, I received good advice and great service from Ken's. The all-included service was luxurious (tearing up old carpet, disposal, adding a new pad, new carpet, and fixing it down).

They even threw in an extra couple inches of carpet, which allowed for a bonus welcome mat and some extra remnants.

Onno K. - San Anselmo CA - 5/5


 

My experience with Ken's Carpets was excellent. The showroom is beautiful, they have a great selection, they treated me both as an old friend and a valued customer, their installers are experienced, and everyone took great pride in their work.

I highly recommend you stop by to see why Ken's Carpets was voted "Best in Marin!"

Glenda W. - Houston TX - 5/5

 

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